FAQ
Frequently asked questions
We’ve gathered the most common questions about import, export, costs and the way we work. If you can’t find the answer you need, send us your question directly.
Import
What is the minimum order quantity for imports?
The minimum order quantity (MOQ) is usually set by the manufacturer and varies by product, material, mould and packaging. It is lower for ready-made products and higher for custom and logo-branded products. We share and compare the MOQs of suppliers that fit your request.
How does the sampling process work?
Samples are requested from the selected suppliers, checked against the agreed criteria and presented for your approval. The approved sample becomes the reference for mass production, and production does not start without your approval.
How do you know a supplier is reliable?
We check company registration details, the consistency of contact information, the product range, production capability and references. Where needed, an on-site inspection with an independent inspection company can also be arranged.
What happens if the goods turn out to be defective when they reach my warehouse?
We carry out pre-shipment inspections to keep risks to a minimum. If a problem still arises, it is resolved with the supplier according to the terms of the order contract. We agree these terms in writing before the order is placed.
Which products require additional documents or inspections when imported?
Many product groups, such as toys, electrical and electronic products, some automotive parts, food-contact products and cosmetics, are subject to additional documents or inspections. We check the requirements for your product’s HS code (GTİP) before you order.
How long does shipping from China to Türkiye take?
It depends on the transport mode and route. Sea freight is the most economical but slowest option; air freight is the fastest but most expensive. On some routes, rail offers an option in between. We share the estimated transit time in writing with the quote.
Export
I’m exporting for the first time. Where should I start?
We first assess whether your product and capacity are ready for export, then draw up a roadmap covering target markets, export pricing and document requirements. We work through the process with you up to the first shipment.
Which documents are required for export?
The basic documents are the commercial invoice, the packing list and the customs declaration. Depending on the product and destination country, documents such as an A.TR or EUR.1, a certificate of origin, a transport document and a health certificate may also be required.
How do you find buyers abroad?
We first identify the priority markets for the product, then research importers, wholesalers and distributors in those markets and present your product to them. We follow up on meetings, sampling and offers.
Do you guarantee that you will find a buyer?
No. We don’t guarantee sales, but we agree in writing in advance on the work to be done, the target markets and how often we report.
What are Incoterms and which one should I choose?
Incoterms are international delivery terms that define how transport costs and risks are shared between buyer and seller (such as EXW, FOB, CIF and DAP). The right choice depends on the buyer’s preference, how much control you want over freight and the competitive conditions.
Which countries do you export to?
Our priority markets are the European Union, the Middle East, Central Asia, North Africa and the Balkans. If a different market suits your product better, we consider that market too.
Costs and payment
How do you set your service fee?
The service fee depends on the scope of the request, the nature of the product and the steps we take on. We share every item in a written quote before we start.
Who pays customs duties and taxes?
These costs depend on whose name the import is made in and on the agreed delivery terms. At the quotation stage we show the estimated taxes and cost items separately.
How is payment secured in export deals?
The buyer’s details are checked and a payment method suited to the deal is chosen (advance payment, partial prepayment, cash against documents or letter of credit). The terms are written into the proforma invoice and the contract.
Could there be hidden costs?
Our quote shows every known cost item separately. Possible costs that can’t be fixed in advance, such as port waiting time or additional inspections, are listed up front under “possible costs”.
Read before you decide: our China import guides
Checklists and step-by-step walkthroughs on compliance, factory verification, landed cost and private label production when importing from China.
Explore all guidesTell us about your product and we’ll get back to you within 24 hours
We’ll review your request and share the process, estimated timeline and cost items in writing.
Related pages
See how the other steps fit into the full process.
Export Services
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Import Services
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How We Work
The export and import process, step by step.